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Benghazi Medical Centre – Libya

Major Project: Quality Improvement at the Benghazi Medical Centre – Libya

At the Benghazi Medical Centre (BMC), DENOS Health Management has begun a major quality improvement and patient safety program to achieve both excellence in the delivery of care throughout the organisation and successful international healthcare accreditation by 2012.

This is an exciting and challenging project for DENOS Health Management in Libya where there is no national healthcare accreditation body and where no healthcare organisation is accredited, and in a region of North Africa where there has been little involvement in the healthcare accreditation process by the surrounding countries.

The decision has been taken to introduce and implement the 1st Edition of the Haute Autorite de Sante (HAS) French accreditation standards at the BMC. The standards focus on three main areas:

  • Patients and patient care
  • Management and administration in the service of the patient
  • Quality and prevention.

Evidence in the literature clearly indicates that successful implementation of the HAS accreditation standards improves both the quality of care the patients receive and the safety of the organisation.

This is a major undertaking that will involve the introduction of the concepts of quality improvement and patient safety for the 1000+ healthcare workers from both Libya and abroad currently working at the BMC, and will also see major programs from the World Health Organisation and Institute of Healthcare Improvement being introduced in conjunction with the implementation of the HAS accreditation standards.

The concepts of healthcare improvement, safety and accreditation are very new to the vast majority of the staff at the BMC, therefore DENOS Health Management will be concentrating on building a firm foundation of education and training with regards to good practice for all the staff, and simultaneously work towards HAS accreditation.

Major new programs at the BMC will include the implementation of an incident reporting and learning system, a medication safety program, the WHO hand hygiene initiative and evidence based key performance indicators for all operational clinical and non-clinical services.

The key to success in the healthcare accreditation process will be the development of multidisciplinary performance improvement teams for each unit, department and service in which staff will be encouraged to work together towards standards compliance by meeting at regular intervals and meeting their set targets. Also a crucial part of the accreditation process will be the use of the Agency of Healthcare Research and Quality Patient Safety Culture Survey at the BMC for the staff to provide essential baseline information regarding their current views and beliefs and therefore provide important data to use for future planning purposes.

This will form a key measure of the success of the accreditation program at the BMC when the staffs are resurveyed after one year to gather information on improvements made throughout the organisation.

The overall goal of achieving HAS healthcare accreditation by 2012 is to enable the Benghazi Medical Centre to become a centre of excellence locally and nationally that provides that best quality of healthcare for its patients and provides the safest environment for patients, staff and visitors.

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